The Van Wick Family – Privacy Policy

Last updated :22/10/2025

This Privacy Policy explains how The Van Wick Family collects, uses, and protects your personal information when you visit our website, buy something from us, or sign up for our emails.

We keep things simple: we only collect what we need, keep it safe, and don’t flog it to anyone else.

1. Who We Are

We’re The Van Wick Family, a UK sole trader business.
You can contact us anytime through our website contact form or by email at info@vanwickfamiy.co.uk

2. What We Collect

Depending on how you use our site, we might collect:

  • Contact details – name, email address, delivery address, phone number.

  • Order details – what you’ve bought, how you paid (we never see your full card details).

  • Account/subscription info – if you create an account or sign up for regular deliveries.

  • Email preferences – if you join our mailing list.

  • Technical data – things like your IP address, browser type, or cookies (see below).

We only ask for what we actually need to provide the service you’ve requested.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Manage subscriptions and payments

  • Email you order updates or account information

  • Send optional newsletters or promotions (if you’ve subscribed)

  • Improve the site and spot problems

  • Stay on the right side of UK law and tax rules

We’ll never spam you, and you can unsubscribe from marketing emails at any time by clicking the link in the email or contacting us directly.

4. Payments

We use secure third-party payment providers (like PayPal or Stripe).
They handle your card details safely – we never store or even see your full payment info.

5. Cookies

Like most websites, we use cookies – small bits of data stored on your device – to make the site work better.
They help with things like:

  • Remembering what’s in your basket

  • Keeping you logged in

  • Understanding how people use the site (through analytics)

You can block or delete cookies in your browser settings, but some parts of the site might not work properly without them.

6. Data Sharing

We don’t sell, rent, or trade your personal data.
We only share what’s needed with trusted services that help us run the business – for example:

  • Delivery companies (to get your order to you)

  • Payment processors (for secure transactions)

  • Email and website hosting providers

All of these companies must keep your data safe and use it only for what’s necessary.

7. Data Retention

We keep your data only as long as we need it:

  • Orders: 6 years (for tax and legal reasons)

  • Newsletter subscribers: until you unsubscribe

  • Website accounts: until you delete them

After that, we securely delete or anonymise it.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any mistakes

  • Ask us to delete your data

  • Object to how we use it

  • Ask for a copy in a portable format

To do any of the above, just email info@vanwickfamily.co.uk and we’ll sort it.

9. Security

We take security seriously and use SSL (the padlock in your browser bar) plus secure hosting to protect your data.
No online system is 100% unhackable, but we do everything reasonable to keep your info safe.

10. Links to Other Sites

Our website may contain links to blogs, social media, or partner sites.
We’re not responsible for what happens once you leave our site, so check their policies too.

11. Changes to This Policy

We may update this policy from time to time to keep it accurate or compliant.
The latest version will always be shown here with the updated date at the top.

12. Final Word

We value trust more than follower counts.
We’ll treat your information the same way we’d want ours treated – kept private, used fairly, and never passed around for profit.

Full tank, empty toilet, no spam.